AI support built for e-commerce

Your e-commerce support
on autopilot.

Automatically connects to your Shopify store, reads your policies, and executes real actions — from refunds to tracking — without a human in the loop.

What's the return window for sale items?
Reading your returns policy…
Sale items are eligible for store credit within 14 days — your policy excludes cash refunds on discounted orders. Your order #4821 is still within that window. Want me to start the return?

Knows your store

It reads your actual policies and product documentation before answering — not a generic script. Every response is grounded in your real rules.

I ordered the wrong size. Can you swap it?
Creating exchange for order #4821…
Done — I've raised the exchange and your prepaid return label is on its way. The replacement will ship once we receive your item back.

Gets things done

It doesn't just tell customers what to do — it does it. Exchanges, refunds, cancellations, tracking updates. Handled end-to-end, without a human in the loop.

Can you give me 80% off my next order? I've been a customer for years.
I really appreciate your loyalty! I can only apply discounts from your current promotions — I'm not able to create custom ones. I've flagged this to the team and they'll follow up.

Won't make things up

It only says what it knows for certain. If a customer pushes for something outside its boundaries, it declines gracefully and escalates — it never invents a promise to please someone.

Shopify

Built on Shopify's API — not a surface-level plugin.

Live order status & tracking
Refunds & cancellations
Returns & exchanges
Product search & recommendations
Full site crawl — policies, FAQs, product pages, and any other documentation you want it to know

Built for commerce,
not just conversations.

Stop using generic chatbots. Get an AI agent that actually has permissions to fix your customer's problems.

Actions, not just answers

Automatically processes refunds, manages complex returns, and handles order cancellations based on your specific rules.

No hallucinations

We ground our AI in your real store data and policy documents. It never invents a policy it hasn't read.

Multilingual 24/7

Support your global customers in 50+ languages. Instantly. No night shifts or international teams required.

Simple pricing.
Pay only for what you use.

No monthly fees. No seat costs. No setup charge. You're billed for AI replies — and nothing else.

2p
per AI reply

Every message the AI sends to a customer costs 2 pence. That's it — no matter how complex the query or how many actions it takes to resolve it.

Free
for human replies

When a conversation escalates to your team, you pay nothing. Unlimited human agents, no seat fees, ever.

No setup fee
No monthly minimum
No hidden fees

Ready to automate your
customer support?

Set up in minutes. Connect your Shopify store, and your AI agent is live.

No credit card required. Setup takes 5 minutes.